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Frequently Asked Questions
Everything you need to know about shopping with Steve Madden South Africa.
What are your delivery timeframes within South Africa?
Standard delivery typically takes 3 to 5 business days for major city centers and up to 7 business days for regional areas.
How do I return an item I purchased online?
You can return unworn items in their original packaging within 30 days of purchase. Simply log a return through our online portal to arrange a courier collection.
What payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), as well as secure instant EFT options like PayFast and Ozow.
Can I exchange my shoes for a different size at a physical store?
Yes, online purchases can be exchanged for a different size at any standalone Steve Madden retail store in South Africa, provided you have the original tax invoice.
How do I track my order status?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our courier partner's website to monitor your delivery.
Are your products covered by a warranty?
All our products come with a 6-month warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.